RN Call Center Triage Nurse
Company: Optum
Location: Eddyville
Posted on: February 13, 2025
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Job Description:
Explore opportunities at The Corvallis Clinic, part of the Optum
family of businesses. For more than 75 years, our multi-specialty
group has been committed to delivering exceptional care to our
patients and fulfilling careers to our team members. As a leading
clinic in Oregon's mid-Willamette Valley, we serve more than a
quarter-million people with offices in Corvallis, Albany and
Philomath. Join a team that empowers you from the start and values
work-life balance, teamwork and trust. We offer comprehensive
benefits and competitive pay. Elevate your career with us and
discover the meaning behind Caring. Connecting. Growing
together.
The RN Telephone Triage performs nursing functions according to the
nursing process and as defined by the Oregon State Board of
Nursing.
Primary Responsibilities:
Participates and maintains a culture within The Corvallis Clinic
that is consistent with the content outlined in the Service and
Behavioral Standards Handbook. -To this end, employee will be
expected to read, have familiarity, and embrace the principles
contained within
Must be available to provide nursing care according to the
sequential steps of the nursing process: assessment, planning,
intervention, implementation and evaluation
Primarily responsible for handling incoming clinically related
calls to the assigned department to ensure that patient needs are
met. -This may require protocol-driven responses -
Ensures smooth and efficient telephone communication by using
proper telephone etiquette. -Handles telephone calls appropriately,
in a timely manner and offer assistance and reassurance to the
caller. -Advice given is done so under the direction and guidelines
of the attending provider or per department protocol
Demonstrates effective time management and organizational skills.
-Demonstrates accuracy, thoroughness and follow-through.
-Accurately and legibly documents concise, pertinent information
(i.e. telephone message, EHR, etc.). -Ensures patient care
paperwork is processed and forwarded in a timely manner - Balances
the speed and quantity of work with quality; multi-task
comfortably
Works cooperatively with team members in order to accomplish work
effectively and efficiently; helps create and maintain good working
relationships; provides assistance and back-up with direct patient
care as needed. -Demonstrates effective conflict management
skills
Improves the quality of care through continuing education and
self-evaluation of the effectiveness of care. -This includes
attendance/participation in most in-services/department meetings
and remaining current on clinic/department policies and
procedures
Takes initiative to enhance practice management. -Works with
providers and clinical staff to improve the functioning and
efficiency of the individual practice and/or hallway. -Fosters
innovation and change by demonstrating open-mindedness, being
supportive of change and assisting with implementation and adapting
in the changing needs of the department/clinic
Participates in the orientation and training of new employees
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications: -
Graduate of an accredited school of registered nursing -
Current unencumbered State of Oregon license as a Registered Nurse
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Preferred Qualifications: -
1+ years of experience in an acute care hospital and/or in an
individual provider's office or clinic setting
Experience in appropriate specialty and/or telephone triage -
Evidence of working knowledge of the nursing process -
Knowledge of basic clinical skills to provide patient care -
Ability to work well with providers, clinical staff and patients
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Ability to work on multiple tasks simultaneously in a busy,
fast-paced environment while maintaining quality of work
The hourly range for this role is $28.61 to $56.06 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. - -
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. - - -
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. - -
Keywords: Optum, Corvallis , RN Call Center Triage Nurse, Healthcare , Eddyville, Oregon
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