Manager III, Customer/Field Service Engineer (M3)
Company: Applied Materials
Location: Hillsboro
Posted on: October 25, 2024
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Job Description:
Manager III, Customer/Field Service Engineer (M3) Experienced in
semiconductor manufacturing and wafer fab equipment Key
Responsibilities Develops and maintains customer relationship with
all relevant individuals in his/her district at all times, at all
levels. Performs regular customer visits. Manages, coaches and
directs all customer engineers in his/her district. Responsible for
salary planning, career planning, corrective actions where
necessary, establishes objectives and performance appraisals. Gives
formal updates to all employees. Business, new hires, new products.
Can invite any guest speaker. Initiates reports necessary for the
business. Be the prime interface with the Product Divisions: tech
support, training, spares, reliability. Monitors the CSD Award
Program with quarterly results (election, announcements). Monitors
the ---mentor--- program so that all new engineers have a defined
mentor. Executes escalation procedure. Responsible for account
planning with District Sales Engineer. Provides support plan for
system sales to CSD Management, Sales, Field Engineering.
Responsible for financial forecast for his/her district.
Responsible for cost efficiency with the district. Measured by the
financial result. Responsible for system installation; planning,
reporting and execution, pre-facility meeting, start-up meeting,
process support identification. Manages RMA procedure. Measurement
of the engineers on their effectiveness. Manages accuracy,
understanding and update of Customer Engineer hours tracking.
Personal cross check and signature, measures customer engineers,
takes corrective action with customer engineers. Functional
Knowledge Solid understanding of semiconductor manufacturing &
wafer fab equipment (operational & service experience) Works on
issues where analysis of situation or data requires review of
relevant factors Business Expertise Receives assignments in the
form of objectives with goals and the process by which to meet
goals. Recommends changes to unit or sub-unit policies. Management
reviews work to measure meeting of objectives Leadership Provides
direction to employees according to established policies and
management guidance. Administers company policies that directly
affect subordinate employees Problem Solving Exercises judgment
within defined procedures and policies to determine appropriate
action. Impact Erroneous decisions or failure to achieve results
will cause delays in schedules. Interpersonal Skills Interaction
normally requires the ability to gain cooperation of others,
conducting presentations of technical information concerning
specific projects or schedules. Position requires understanding of
Applied Materials global Standards of Business Conduct and
compliance with these standards at all times. This includes
demonstrating the highest level of ethical conduct reflecting
Applied Materials' core values. LI Qualifications Education:
Bachelor's DegreeSkills Certifications: Languages: Years of
Experience: 4 - 7 YearsWork Experience: Additional Information
Shift: 10-Day 8-Hr (United States of America)Travel: Yes, 20% of
the TimeRelocation Eligible: YesReferral Payment Plan: NoneU.S.
Salary Range: $92,000.00 - $126,500.00The salary offered to a
selected candidate will be based on multiple factors including
location, hire grade, job-related knowledge, skills, experience,
and with consideration of internal equity of our current team
members. In addition to a comprehensive benefits package,
candidates may be eligible for other forms of compensation such as
participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total
Cash (TTC) range for the role, which is the sum of base salary and
target bonus amount at 100% goal achievement. Applied Materials is
an Equal Opportunity Employer committed to diversity in the
workplace. All qualified applicants will receive consideration for
employment without regard to race, color, national origin,
citizenship, ancestry, religion, creed, sex, sexual orientation,
gender identity, age, disability, veteran or military status, or
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Keywords: Applied Materials, Corvallis , Manager III, Customer/Field Service Engineer (M3), IT / Software / Systems , Hillsboro, Oregon
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