Operations Specialist

Location: Beaverton
Posted on: November 20, 2024

Job Description:

One of the largest financial companies worldwide has an immediate needs for an operations processor. This is a contract to hire position with full benefits after 90 days.

Job Description:

* Performs a variety of operational tasks for the most complex processes or functions.

* Takes accountability for entire process from receipt of work to resolution and closure.

* Tasks require coordination of information among various operational areas and customers.

* Uses multiple online systems.

Duties may include:

* Receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions into CRT/PC, verifying accuracy; balancing general ledger accounts; resolving complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents.

* Works under general supervision following established procedures. Exercises some judgment within guidelines. Considered a subject matter expert on operational issues related to process or function. Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed.

* Answer phones, monitor accounts where a customer has filed bankruptcy, data entry. Interact with Wells Fargo Law Department, employees, customers and court personnel. Write procedures and document files.

* Review incoming Elder Financial Reports for accuracy and re-write incident descriptions when necessary to ensure they are concise, without error, and do not infringe on our customers right to privacy. Some element of risk involved.

The hours are 8:30am - 5pm Monday - Friday.

Overtime may be required and schedule can change due to business needs.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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